December 17, 2010
Singapore Airlines Rocks!

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I just flew 19 hours from Newark to Singapore on Singapore Airlines. In a nutshell, here's the difference between Singapore Airlines and all the other airlines.

When it's time to turn off your computer, just before landing, the flight attendant actually comes from a place of kindness and love rather than the gestapo-like monitoring of "bad passenger behavior" that most other airlines seem to be dominated by.

My flight attendant (who was as attentive in the 18th hour of the flight as she was in the first), ASKED me to turn my computer off instead of TELLING me. Huge difference.

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After she continued down the aisle, moving like a cool breeze at 36,000 feet, I WANTED to turn my computer off instead of feeling as if my junior high school penmanship teacher had just berated me for something I didn't do.

Singapore Airlines gets it, big time. And it all starts with their flight attendants.

For starters, they like their job. That is totally clear. They treat you like a human being, not a possible disturbance in row 26. And their "customer interactions" don't smell of "training," but of genuine human decency, consciousness, and care.

Here's the bottom line, strange as it may seem. When my flight finally landed, I didn't want to get off the plane. I just wanted to keep flying around -- watching movies, washing with hot towels, and wondering how the Singapore Airlines flight attendants stay so gracefully benevolent for 19 hours in a row.

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Posted by Mitch Ditkoff at December 17, 2010 07:22 AM

Comments

Singapore airport is an experience too - I love breaking my journey there to Oz - and enjoying a swim in the pool on top of terminal one - or get spa treatment, showers etc - the emphasis is on taking care of human beings - wonderful.

Posted by: Irene Woodhead [TypeKey Profile Page] at December 15, 2010 09:03 AM

~ It's true! I've travelled with Singapore Airlines many times, and it's my favourite airline for all the reasons you say. The staff are amazing and genuine - AND the food is also tops! It's always an enjoyable experience with SA. In business as in life, it is good human relationships that help to make it that much more successful and enjoyable.

:)

Posted by: Robyn Botellho [TypeKey Profile Page] at December 15, 2010 09:07 AM

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