February 10, 2017
Ten Simple Ways to Establish a User Friendly Ideation Process

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Let's assume for a moment that you and your company value BIG IDEAS -- the kind of ideas that have the potential to change the game, differentiate you from the competition, and spark some major business growth.

Let's also assume that you and your company are not at a loss for these BIG IDEAS -- that they regularly make their appearance via any number of ways: brainstorming sessions, early morning team meetings, or simply the spontaneous epiphanies of the wild and crazy people down the hall.

That's the good news. The not-so-good-news is that the appearance of these BIG IDEAS are not only random, but too often subject to implosion, sabotage, neglect, rabbit holes, premature evaluation, pissing contests, blame, turf wars, and countless other forms of interpersonal and organizational weirdness.

Look at it this way: You are a gardener doing your best to grow some watermelons, but the hose you are using to water the watermelons has many holes in it. No matter how often you turn on the faucet, how early you make it out to your garden, or how deftly you point the hose, very little water comes out the other end.

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The result? Too much dies on the vine. Yes, it's always possible that a sudden rainstorm will save your ass, but praying for rain is not exactly a dependable way to ensure a pipeline of powerful, business growth ideas -- the proverbial "front-end of innovation".

Bottom line, if you want to increase the odds of developing BIG IDEAS that will turn into new products, new services, and better ways of doing business, you will need to plug the holes or, better yet, invest in a new hose.

What ARE the holes? The countless ways in which your company's "ideation process" routinely springs leaks.

And here, oh aspiring innovator, is where the plot thickens.

Highly creative people have a tendency to avoid "process" like the plague, turning a blind eye to anything that requires them to pay attention to an "organized approach". To them, this stuff is usually interpreted as a "loss of freedom" -- the result, they imagine, of upper management trying to micromanage them or over-engineer the one thing they value most in the world -- their free-flowing, highly spontaneous, super-animated creativity.

This, of course, is perfectly understandable. But it is also extremely short-sighted.

Just like a gardener needs a hose without holes to water their plants, so do the creative people in your organization need a hole-free way to bring their ideas to fruition. Spontaneous idea generation is great. So are brainstorming sessions, late night noodling, and creative off-sites. That's not the problem. The problem is that your company's process for actually developing and implementing its BIG IDEAS is seriously flawed -- not unlike the O-Ring Space Shuttle Challenger disaster.

But it doesn't have to be that way. Without over-engineering the spontaneous appearance of creativity in your organization, you can radically increase the odds of BIG IDEAS manifesting -- but only if you and your team come up with a sustainable, user friendly ideation process that becomes known and honored by everyone on the scene.

Is there a formula for this? No. Every business is different. Every corporate culture has its own unique ebb and flow. Every team has its own, individual way of operating. That being said, there are some common sense guidelines to be aware of and adapt. That is IF you want to increase the odds of BIG IDEAS being conceived, developed, and executed in your company. Let's take a look...

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1. COMMUNICATE A CLEAR, COMPELLING VISION: Regularly, let the people in your company know what the ultimate goal of their effort is. When people, swamped by the day-to-day, forget the inspired vision that attracted them to your company in the first place, your hose has sprung its first leak. What can you do, this week, to remind everyone in your organization of what the big, hairy, audacious goal is -- the "gold at the end of the rainbow" aspiration that gets everyone out of the bed in the morning?

2. FRAME POWERFUL QUESTIONS: While it's great to have an inspiring goal to aim for, unless you can translate that goal into the kind of meaningful challenges that people can get their arms around, all you are doing is hyping people up. The more skillful you are at framing your business opportunities as questions that begin with words "How can we?", the more likely it will be that your innovation garden will grow. That's why British author G.K. Chesterton once said, "It's not that they can't see the solution. They can't see the problem." How would you frame the question you want your creative team noodling on this week?

3. WRITE CRYSTAL CLEAR BRIEFS: I'm sure you've heard the phrase "garbage in, garbage out". Yes? Well, this phenomenon also applies to a company's ideation process. If your Account Services department (or whoever writes project briefs) delivers vague, incomplete, or hard-to-read briefs to your "creatives", you got trouble in River City. Unfortunately, this is all too common. The reasons? Your client doesn't actually know what they want, or your Brief Writers don't know how to help your clients figure it out. The result? Goofy, incomplete briefs that send your creatives off on a wild goose chase. What can you do to ensure that the people who write briefs in your company are totally on top of their game?

4. READ, UNDERSTAND, AND SIGN OFF ON THE BRIEFS: Even if your Brief Writers write crystal clear briefs, there is a big likelihood that the briefs they write will just hover in the air like Goodyear Blimps. Either key people won't read them, won't understand them, won't be inspired by them, won't check in with each other to make sure that everyone is on the same page, or won't have the time and energy needed to push back and ensure that another, better version of the brief is written to get the party started. How can you include a "Brief Reality Check" in your company's ideation process -- a way to ensure that all key internal stakeholders are on the same (clearly communicated) page before cranking out new ideas and concepts?

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5. IMPROVE YOUR BRAINSTORMING SESSIONS:
Most company's brainstorming sessions are hugely ineffective, a kind of hyper-caffeinated Rube Goldberg machine where the same, usual suspects go through the same tired process of either trotting out their pet ideas, jousting with each other and calling it "ideation." If your next brainstorm session was Spring Training for a baseball team, the field would be tilted, people would be wearing mittens, and various inebriated fans would be streaking across the field. Ouch! How can you upgrade the quality and impact of your in-house brainstorming sessions?

6. LEVERAGE THE SPONTANEOUS BRILLIANCE OF YOUR WORKFORCE: During the past 25 years, I have asked more than 10,000 people where and when they get their best ideas. Less than 2 percent tell me they get their best ideas at work. The most common times and places? In the shower. Late at night. Early in the morning. Exercising. Commuting. Or doing something completely unrelated to the task at hand. Curiously, most companies do not have any kind of dependable process in place for leveraging this naturally occurring idea generation phenomenon. And because they don't, many awesome ideas never get planted in your garden. Bummer. How can you encourage your people to honor, capture, and communicate the cool ideas they are conceiving away from the workplace?

7. COMMUNICATE CLEAR CRITERIA FOR IDEA EVALUATION: Generating ideas is not all that difficult -- just one of the reasons why the phrase "ideas are a dime a dozen" is so common. What is less common is letting your in-house "idea people" know what the criteria will be used to assess the ideas they conceive. Identifying and communicating clear criteria before engaging a mass of people in a "creative process" is another way to plug one of the big holes in your ideation hose. In other words, if you are the boss, department head, or team leader, be very clear with your people about how you will be evaluating the ideas they will be generating. Take a shot at it now. For the hottest project now on the table, what are five criteria you will use to assess the viability of ideas presented to you?

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8. CAPTURE AND DOCUMENT IDEAS: Most brainstorm sessions or any kind of intentional ideation processes, usually spark a ton of ideas -- some good, some bad, some ugly -- but very few of these ideas are captured. And even the ones that are captured don't often make it out of the room. A post-it on the wall or a line on a flip chart is a good start, but unless those ideas, like a baton in a relay race, get passed on to the next runner, nothing much happens. What is your current process for capturing and documenting ideas generated in brainstorming sessions. Is it working? If not, what can you do to improve it?

9. ENSURE MORE DEPENDABLE IDEA EVALUATION: Because most people in your organization are running from one meeting to another, they rarely take the time to slow down, reflect, and evaluate promising new ideas that emerge. Instead, some kind of voo doo science is applied -- an odd cocktail of mood-driven opinion-making, idea jousting, half-baked conclusions, and whoever-stays-latest-at-the-office-decides. And while, sometimes, this stuff actually works, it is often a huge hole in your garden hose -- especially since most of your brainstorming sessions are way too short and have no time baked into them for idea evaluation. Who are the likely suspects within your sphere of influence to evaluate ideas, post-brainstorm session, and how can you ensure that they make the time to do so?

10. CREATE A WAY FOR SENIOR LEADERS TO GIVE FEEDBACK: This is a biggie. Ignore this step at your own risk. At the end of the day, your company's senior leaders need a chance to share their feedback -- especially on ideas that are going to require funding or company resources. This does not need to be an "uh oh" moment, like some kind of surprise IRS audit. Done well, it can be supremely helpful. Your creative team will get a much-needed reality check. Viable ideas will be refined. And you will radically diminish the odds of the "11th hour squashing of good ideas" syndrome, because your key stakeholders will have had an opportunity -- earlier in the game than usual -- to weigh in and be part of the creative thinking process. Of course, how these idea feedback sessions are structured and facilitated make all the difference. What is your concept for how these idea feedback sessions might be structured?

Dedicated to the super-creative, very cool, and forward thinking people of Mirrorball.

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Posted by Mitch Ditkoff at February 10, 2017 08:57 AM

Comments

Firstly, thank you for allowing us to comment on your site.

Very interesting useful article. I would like to add my 5 cents here.

Ideation can occur better when you keep yourself mentally free.
From an organizational perspective, we can ask employees to go for a walk or spend an hour or so at the local market and when then they come back refreshed, they are usually brimming with fresh ideas.

IDEO the innovative design firm, uses and practices some of these methods in its employee meetings and ideation process.

Insight also happens when you take a break and read a book and come back to solve the problem. We need to be aware and we will notice that creative ideas just bounces of when we come back and we need to keep the problem active in our sub-conscious mind.

Thank you.

regards,

Ramkumar

Posted by: Ramkumar Yaragarla [TypeKey Profile Page] at August 1, 2016 11:46 AM

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